Giving Feedback

Giving Feedback


General Rules of Feedback

  • Always ask if someone is receptive to constructive feedback
  • Always explain the reason for the meeting before hopping on. No "Hey, can you talk?" messages!
  • After letting someone know you have constructive feedback, give them a few seconds to react and prepare.

SBIR Framework

SBIR is a framework for organizing feedback. It stands for:

  • Situation: State the specific situation where you observed the behavior.
  • Behavior: Explain the precise behavior you saw.
  • Impact: Describe the exact impact the person’s actions had on you.
  • Request: State the explicit request you would like to make of the person.

This framework can be used to give anyone feedback, no matter what your working relationship with them is - it's as helpful for direct reports as it is for talking to your manager.

It parlays well in to a natural conversation too:

Hey (RECIPIENT)! At (RECENT SITUATION), I noticed that you (RECENT BEHAVIOR). I appreciated/didn't appreciate this moment because (IMPACT). Please continue/stop (REQUEST)!

Good examples of giving feedback

Even though this ultimately doesn't work in the clip, the way Roy delivers feedback here is great.

"When they pick on Nate (SITUATION) and you laugh (BEHAVIOR), they think it's OK (IMPACT)."

The request here is implied through body language, but everything else falls right into the SBIR framework!

Saying the Hard Thing