One way to be a good manager is to have a sense of people and organizational dynamics.
People don't listen to logic and rational as well as they connect to feelings and emotion.
Swaying/convincing requires an emotional expression - just relying on data doesn't always do the job.
Address the resistance and follow up with "and yet..."
Don't say "but...", say "and..."
What are the other stakeholders currencies?
I can't give them a currency they don't understand, I need to make them understand why it's useful.
Get perspective before trying to convince others
Look for commonalities and pain points
What is a compromise we could make?
Yes to one thing, no to something else
Creating a picture often helps people put things into perspective
What would be motivating to building RFCs?
Recognition
Kudos
Adding new things to your plate
What is a good way to let go of one thing before I let go of something else?
Developing boundaries (with others or with yourself)
"Here is the boundary"
"You've stepped over my boundary"/"You are about to step over that line"/"I'd like something in return" (negotiation)/"My line isn't moving, but I'm allowing this this time"
"No"/"Next"/"This isn't helping me and I'm taking care of myself"
Setting boundaries supports both parties
If I don't set boundaries, then others will fail, since I can't do everything
I have to recognize my own boundaries and respect those
Be transparent
"I'd love to do that, but I know I am bad about taking on too much. Can I have some time to think about this to determine how much I can take on right now?"
